Service Hotline

Our top qualified laser experts are happy to assist you with any questions or problems. You can reach the Trotec hotline on 0191 580 1184.­


System diagnoses via remote maintenance

In addition to the service hotline, we offer you fault diagnosis by a remote maintenance service. For this, a service technican will log into your PC via the Internet and will check the status of your laser software. Many problems can be solved in this manner in just a couple of minutes.

Instructions for remote maintenance:
1. Download the free remote maintenance software Teamviewer.
2. Inform our technical support about your ID and password. With this information our technicians are able to connect to your computer.


Spare parts service

We keep permanent stocks of the most important spare parts for our laser machines. This guarantees short delivery times. We procure rare or discontinued spare parts at short notice so that we can respond promptly if necessary. This also applies to our refurbished laser sources.

Contact details

Please call 0191 580 1184 or email service-uk@troteclaser.com


Trotec Academy - Laser training

At the Trotec Academy, we offer you trainings and seminars on the topics laser marking, laser cutting and laser engraving.

Contact our service hotline and ask about upcoming training dates:

Tel.: +43-7242-239-7777
E-mail: academy@troteclaser.com


More information