Please fill out the form below, and your information will be automatically sent to our Tech Service team across Canada.
Contact your local Trotec service team - our top qualified and motivated laser experts would be happy to assist you with any questions or concerns. For the quickest possible turnaround time on your tech support request, please visit:
In addition to the service hotline, we offer you fault diagnosis by a remote maintenance service. For this, a service technican will log into your PC via the Internet and will check the status of your laser software. Many problems can be solved in this manner in just a couple of minutes.
Instructions for remote maintenance:
1. Download the free remote maintenance software, Splashtop.
2. After installing Splashtop on your PC, contact our technical support team and provide your 9-digit number.
3. Using this software, our technicians can connect to your computer.
We keep permanent stocks of the most important spare parts for our laser machines. This guarantees short delivery times. We procure rare or discontinued spare parts at short notice so that we can respond promptly if necessary. This also applies to our refurbished laser sources.
Contact details
Please see our Shopfinder for the contact information of your local service partner.
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![Stylized antenna icon with signal waves representing wireless communication or connectivity](/static_processed/67a541ba0c3f471ffa3781c445023c68/stylized-antenna-icon-with-signal-waves-representing-wireless-communication-or-connectivity.jpg?{"image":"https://backend.troteclaser.com/static/images/iconlike-pics/remote.jpg","edits":{"resize":{"width":640,"fit":"cover"}},"outputFormat":{"format":"webp"}}){kind=icon}
![Trotec laser cut T-slot profile icon used in modular engraving systems](/static_processed/0b2875d23e032e1c959557bb19e82642/trotec-laser-cut-t-slot-profile-icon-used-in-modular-engraving-systems.jpg?{"image":"https://backend.troteclaser.com/static/images/iconlike-pics/spare-parts.jpg","edits":{"resize":{"width":640,"fit":"cover"}},"outputFormat":{"format":"webp"}}){kind=icon}