Technical Support

We help you solve your Trotec laser machine problems.

Service Hotline

Our top qualified laser experts are happy to assist you with any questions or problems. You can reach the Trotec hotline on +44 0191 4188 110

System diagnoses via remote maintenance

In addition to the service hotline, we offer you fault diagnosis by a remote maintenance service. For this, a service technican will log into your PC via the Internet and will check the status of your laser software. Many problems can be solved in this manner in just a couple of minutes.

Instructions for remote maintenance:
1. Download the free remote maintenance software Teamviewer.
2. Inform our technical support about your ID and password. With this information our technicians are able to connect to your computer.

Spare parts service

We keep permanent stocks of the most important spare parts for our laser machines. This guarantees short delivery times. We procure rare or discontinued spare parts at short notice so that we can respond promptly if necessary. This also applies to our refurbished laser sources.

Contact details

Please call 0191 580 1184 or email

Laser training

Whether you're laser cutting, laser marking or laser engraving, Trotec is here to support you. When your laser machine is installed you will receive dedicated training on the use of the system, while Trotec offers continual training throughout your customer journey. Whether you have new staff or are looking for a refresher course, qualified Trotec laser operators will give you comprehensive training to allow you to maximise laser usage. 

"During the machine set up, the engineers made sure that the staff were comfortable with the basics of laser processing and laser machine maintenance, as well as providing additional training on the machines such as tips and tricks to streamline processes and achieve optimal results." - Dust and Things

Tel.: +44 (0)191 580 1184

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