If your laser does not respond after the start command, you may need to update your firmware. Follow our step-by-step instructions on how to update your firmware and solve this problem.
The first step is to request a firmware update from Trotec Technical Support: firstname.lastname@example.org.
You can install the updated firmware either via Windows Explorer or JobControl® our step-by-step instructions.
Step 1: Open the Firmware-Update .exe file in Windows Explorer
Open the program "FirmwareUpdate.exe" by double-clicking the left mouse button.
Step 2: Starting and ending the update
Next click on “Connect,” and then click “Send."
Wait until the update is complete and then press "OK."
Step 1: Preparation
Start JobControl®. Switch off the laser machine and open the lid. Once you have opened the lid you can switch the laser machine back on.
Step 3: Select the Trotec Firmware-Update data file
Select the requested Trotec update data file with the "Load" command.
Step 4: Start and end the update
Select the command “Send” and wait until the update is finished.
Caution: Do not press the cancel button during the update.
Do not operate the laser machine during the firmware update.
End the update with "OK."
Step 5: After the firmware update
Switch off the laser machine.
Close the lid.
Switch on the machine.
--> The laser machine will reference the axes.
Start JobControl® and reconnect the laser machine.
Test if the update was successful by clicking settings and then information.
If you receive an error message, carry out the update once again.
Please contact our helpful technical support team who will take care of the problem and quickly find a solution.
Tech support: +44 (0)191 580 1184
Service hotline e-mail: service-UK@troteclaser.com