What To Do If Your Laser Won't Start?

Fix your laser so it's ready to operate again with a firmware update.

If your laser does not respond after the start command, you may need to update your firmware. Below are step-by-step instructions on how to update your firmware and solve this problem.

Step-by-step instructions for updating via Windows Explorer:

Windows file directory showing Trotec software files in Common Files folder for laser engraving systems

Step 1: Open the Firmware-Update .exe file in Explorer

Open the program "FirmwareUpdate.exe" by double-clicking the left mouse button.

Trotec FirmwareUpdate v1.4.7.0 interface for laser cutter firmware upgrade

Step 2: Start and end the update

Next click on “Connect,” and then click “Send."
Then wait until the update is finished and then press "OK."

Step by step instruction for updating via JobControl®:

Trotec Speedy300 CO₂ laser cutter and engraver with open lid for material processing

Step 1: Preparation

Start JobControl^®. Then switch off the laser machine and open the lid, and switch the laser machine back on.

Trotec JobControl software settings menu showing firmware update option for laser cutter configuration

Step 2: JobControl^® settings

In JobControl^® select the option “Update Firmware” under “Settings.”

Trotec JobControl laser software with firmware update window open for CO₂ laser cutter setup

Step 3: Select the Trotec Firmware-Update data file

Select the requested Trotec update data file with the command “Load”

Trotec JobControl software updating Speedy100 laser engraver firmware

Step 4: Start and end the update

Select the command “Send” and wait until the update is finished.
Caution: Do not press the button “Cancel” during the update.
Do not operate the laser machine during the firmware update.
End the update with "OK."