Contact the Trotec service hotline where top qualified and motivated laser experts will assist you with any questions or problems.
You can reach the Trotec technical support via:
When calling or emailing, please include the following information:
- Your Company name and contact information
- Machine serial number
- JobControl® version and firmware version
System diagnoses via remote maintenance
In addition to the service hotline, we offer you fault diagnosis by a remote maintenance service. For this, a service technican will log into your PC via the Internet and will check the status of your laser software. Many problems can be solved in this manner in just a couple of minutes.
Instructions for remote maintenance:
- Download the free remote maintenance software Teamviewer.
- Inform our technical support about your ID and password. With this information our technicians are able to connect to your computer.
Spare parts service
We keep permanent stocks of the most important spare parts for our laser machines. This guarantees short delivery times. We procure rare or discontinued spare parts at short notice so that we can respond promptly if necessary. This also applies to our refurbished laser sources.
For ordering spare parts, contact:
FAQs on laser processes
We at Trotec also offer you expertise, basic know-how and tips & tricks for working with the laser. Below you find a list of advanced articles that include explanations of terms and instructions on the topics laser engraving, laser cutting, and laser marking:
Laser basics: Basics on laser technology and laser processes
Laser safety: Safe use of laser systems
Laser types: A comparison of the different laser types - CO₂, fiber laser, vanadate
How to laser engrave: Basics, terms and know-how on laser engraving
How to laser cut: Basics, terms and know-how on laser cutting
How to laser mark: Basics, terms and know-how on laser marking