Jobs and Careers

Trotec is on the search for and energetic, customer focused, self-starter that is passionate about providing first-class customer experiences! Trotec offers a fast paced, friendly, team-oriented work environment with competitive pay and an excellent benefits package including health, dental, vision, 401k, paid holidays, and vacation. Qualified candidates can interview and start immediately.

Customer Service Representative Overview:

•    New customer setup

•    Customer master data maintenance

•    Order processing

•    Coordinates customer orders and shipments 

•    Researches and resolves customer questions, requests, and problems promptly and courteously.

•    Keeps customer informed of order status

•    Ensure data quality

•    Answer phones 

Requirements:

•    Customer Focused

•    Detail Oriented

•    Organized

•    SAP Experience is a plus

•    Salesforce Experience is a plus

•    Proficient in Microsoft Office Suite 

•    Strong written and verbal communication skills

•    Well organized self-starter.

•    Ability to multi-task.

Reports to: Customer Service Supervisor

Position Type: Full-Time

Qualifications: Must have a minimum of 3 years relevant experience.

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Galvo and Flatbed - Co2 and Fiber Laser Machinery

About the Position:

Are you a customer-focused self-starter with strong technical skills? Are you looking for an opportunity with a growing company that offers a fast-paced, exciting working environment and excellent benefits for you and your family? Then we want to hear from you! We are looking for an experienced field service / technical support technician to join our team. We currently have open positions in Plymouth, Michigan, Arlington, Texas, central Florida and the north eastern/mid Atlantic US.

Description:

Provides onsite repairs and technical training as well as technical support via phone, email and other electronic communication between customers and sales staff. This position requires frequent travel within the US. This is a direct hire assignment and pay will be based on relevant experience. Trotec offers a friendly work environment, extremely competitive benefits package including health, dental, vision, and life insurance, 401K with company match and paid vacation. Qualified candidates can interview and start immediately.

Responsibilities:

The statements below are intended to describe the general nature and level of work in this position. They are not intended to be an exhaustive list of all responsibilities. The position may require that employees perform other duties as assigned.

•    Provide exceptional customer service.

•    Clearly and professionally interact with customers

•    At times, use visual clues, computer programs, diagnostic tools to further diagnose machine difficulties.

•    Use electrical and electronic knowledge to help troubleshoot and solve issues.

•    Interface with cross functional work teams such as applications, sales, customer service

•     Submit organized and well documented service reports for each repair.

•    Help to develop or adjust existing technical documentation

•    Work as required with minimal supervision in compliance with all safety requirements

•    Must be able to lift 70 pounds without aid

•    Diagnose system problems and correct or advise on operational or repair issues via onsite visit, email, phone and other electronic communication in a timely and professional manner.

•    Ability to perform at a high level during difficult high-pressure situations.

•    Provide operational, applications, and maintenance training to customers.

•    Install and configure hardware and software upgrades.

•    Other duties as assigned.

Skills and Experience:

•    Customer focused

•    Self-starter

•    Great listening skills

•    Strong mechanical and electrical aptitude and knowledge

•    Ability to read electrical diagrams and mechanical drawings

•    Detail oriented with excellent analytical and organizational skills

•    Strong computer skills

•    Excellent communication skills (oral and written)

•    Effective troubleshooting skills

•    Knowledge of laser systems CO2 and/or fiber

•    Proficient in one or more graphic design and/or Cad/Cam software packages such as Corel Draw, Adobe Illustrator, AutoCAD, Alpha CAM, Master CAM or similar

•    Able to work independently and efficiently to meet deadlines

•    Able to promptly answer support related email and phone calls

•    Self-motivated, detail-oriented and organized

•    Salesforce experience a plus

Experience/Education:

Associates program or technical school degree in Engineering principles or a suitable combination of education and work experience. Experience in computer software, file management, electronics, digital circuits, wiring, and mechanics is helpful. Well-mannered, able to work with all different types of customers. Must have and maintain a clean and valid driver’s license and record.

Apply

Description

The Inside Sales Rep will be an integral member of a team that sells and supports our extensive line of laser and engraving materials. The ideal candidate thrives in a quick sales cycle environment and will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. The Inside Sales Rep should be comfortable making dozens of calls per day, working with channel partners, generating interest, qualifying prospects, and closing sales.

Trotec Laser is an industry-leading manufacturer of computer-controlled laser engraving, cutting and marking equipment. Launched in 2018, our fast growing materials business unit provides a broad range of premium-quality laser and engraving materials. We offer a competitive salary, excellent benefits package, growth opportunities, and a supportive and positive work environment.

Position overview

• Develop new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Enter orders in SAP
• Provide excellent customer service and product support
• Prepare and distribute materials samples to prospective customers, marketing, and outside sales
• Key account management and closing of new customers
• Communicate effectively and work with the warehouse and the logistics team on product inventory, shipping details, and processing procedures
• Research accounts, identify key players and generate interest
• Maintain and expand the database of consumable users
• Work with marketing in the development of material marketing campaigns and assist in supporting the marketing team with information and product support
• Work with sales, marketing, and management, helping them understand the product positioning, key benefits, and target customers. Educating and mentoring the sales team on materials
• Other duties as assigned

Qualifications

• Strong phone presence and experience dialing dozens of calls per day
• Experience working with CRM systems
• Excellent verbal and written communication skills
• Strong listening and customer service skills
• Ability to multi-task, prioritize, and mange time effectively
• SAP or other enterprise software experience preferred
• Experience with plastic laminate products and/or laser systems preferred but not required

Apply