System diagnoses via remote maintenance
In addition to the service hotline, we offer you fault diagnosis by a remote maintenance service. For this, a service technican will log into your PC via the internet and will check the status of your laser software. This method can save a lot of time and money and can be done in just minutes.
Instructions for remote maintenance:
1. Download the free remote maintenance software Teamviewer.
2. Inform our technical support about your ID and password. With this information our technicians are able to connect to your computer.
Spare parts service
We keep permanent stocks of the most important spare parts for our laser machines, this guarantees short delivery times. Being able to source all other spare parts at short notice allows us to act promptly if you require assistance. This also applies to refurbished laser sources.
For ordering spare parts, contact:
Trotec Academy - Laser training
The Trotec Academy offers a range of trainings and seminars on laser marking, engraving and cutting, all designed to help improve your technique and applications.
Contact our service hotline to enquire about upcoming training dates: