My laser doesn't respond when I click start - What can I do?

Make your laser work again with a firmware update.

Step-by-step instructions for updating via Windows Explorer:

Step 1: Open the Firmware-Update .exe file in Windows Explorer

Open the program "FirmwareUpdate.exe" by double-clicking the left mouse button.

Step 2: Starting and ending the update

Next click on “Connect,” and then click “Send."
Wait until the update is complete and then press "OK."

Step by step instruction for updating via JobControl® laser software:

Step 1: Preparation

Start JobControl®. Switch off the laser machine and open the lid. Once you have opened the lid you can switch the laser machine back on.

Step 2: JobControl® settings

Select the option “Update Firmware” under “Settings” in JobControl®.

Step 3: Select the Trotec Firmware-Update data file

Select the requested Trotec update data file with the "Load" command.

Step 4: Start and end the update

Select the command “Send” and wait until the update is finished.
Caution: Do not press the cancel button during the update.
Do not operate the laser machine during the firmware update.
End the update with "OK."

Step 5: After the firmware update

Switch off the laser machine.
Close the lid.
Switch on the machine. --> The laser machine will reference the axes. Start JobControl® and reconnect the laser machine.

Checking the update

Test if the update was successful by clicking settings and then information.
If you receive an error message, carry out the update once again.

Still having problems?

Please contact our helpful technical support team who will take care of the problem and quickly find a solution. Tech support: +44 (0)191 580 1184
Service hotline e-mail: 
If your laser does not respond after the start command, you may need to update your firmware. Follow our step-by-step instructions on how to update your firmware and solve this problem.
Proud member of troGROUP Logo