Trotec Laser Cutting & Laser Engraving Machines Print this page

Technical Support

Service Hotline

Contact the Trotec service hotline where top qualified laser experts will assist you with any questions or problems.

You can reach the Trotec hotline

via phone: +27-875-509-335
via e-mail: stephen.colley@troteclaser.com

System diagnoses via remote maintenance

In addition to the service hotline, we offer you fault diagnosis by a remote maintenance service. For this, a service technican will log into your PC via the Internet and will check the status of your laser software. Many problems can be solved in this manner in just a couple of minutes.

Instructions for remote maintenance:
1. Download the free remote maintenance software Teamviewer.
2. Inform our technical support about your ID and password. With this information our technicians are able to connect to your computer.

Spare parts service

We keep permanent stocks of the most important spare parts for our laser machines. This guarantees short delivery times. We procure rare or discontinued spare parts at short notice so that we can respond promptly if necessary. This also applies to our refurbished laser sources.