Puget Systems boost productivity and improve quality.

About Puget Systems

Located  in Auburn, Washington, Puget Systems is a custom computer manufacturer that offers solution-specific workstations and servers to businesses nationwide. Customers operate in a wide range of industries including graphic design, video game developers and photographers, Puget Systems offers quality solutions with in-house technical support.

Using their Speedy 400 120 Watt CO2 laser cutting machine, the team produce custom acrylic bracing for CPU coolers and video cards that are fundamental to their system builds, allowing them to ensure longevity and stability within their designs.

Upgrading from a lower-end laser system results in superior edge quality.

Puget originally used a lower-end Chinese laser machine, however they experienced issues that risked the safety of both their employees and the facility, leading to the team upgrading their laser to a competitor brand. The transition was tough, with challenges inputting the laser settings to achieve glossy edge quality, which resulted in downtime that forced them to outsource all acrylic brackets. In addition, they were disappointed in the lack of concern for their customer experience. After only four months this system was returned to the manufacturer. 

A Puget Systems laser technician came across the Trotec Laser Service and Support Center in Tukwila, Washington, while researching laser options on the internet. Based on their needs and the positive company reviews of Trotec they decided to book a laser demonstration in 2019 and were immediately very happy with the customer support received. They purchased the Speedy 400 laser cutter as the cut quality was far superior to that of either of their previous laser machines. Other reasons were the ease of use and repeatability offered by the JobControl printer driver, the increased speed that resulted in more profitability, and the system’s low-maintenance InPack Technology™.

Trotec Speedy 400 laser cutter cuts acrylic processing time in half.

Since they began operating their Trotec laser cutter, Puget Systems has seen a dramatic increase in throughput, thanks to the speed and ease-of-use of their Speedy system. The workflow allows them to create high precision designs ahead of time and import them into the JobControl Printer Driver. Once the file is saved and the settings inputted, repeatability is simple.

The speed has cut their processing in time half according to Puget System's Primary Laser Technician, Lorin Stewart. A full size sheet job previously took approximately 3 hours, but with a Speedy laser cutter they were able to cut that time to only 90 minutes.

Like Trotec, we also sell a premium product, and we believe that you are not only paying for the components and reliability but you are paying for the experience. We are used to treating our customers that way, and finding another company that shares those same core values is what made Trotec so attractive to us.

Ashley Lesmeister
Production Manager - Puget Systems

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