If your laser does not respond after the start command, you may need to update your firmware. Below are step-by-step instructions on how to update your firmware and solve this problem.
You may install the updated firmware either via Windows Explorer or JobControl® with the step-by-step instructions below..
Step-by-step instructions for updating via Windows Explorer:
Step 1: Open the Firmware-Update .exe file in Explorer
Open the program "FirmwareUpdate.exe" by double-clicking the left mouse button.
Step 2: Start and end the update
Next click on “Connect,” and then click “Send." Then wait until the update is finished and then press "OK."
Step by step instruction for updating via JobControl®:
Step 1: Preparation
Start JobControl®. Then switch off the laser machine and open the lid, and switch the laser machine back on.
Step 2: JobControl® settings
In JobControl® select the option “Update Firmware” under “Settings.”
Step 3: Select the Trotec Firmware-Update data file
Select the requested Trotec update data file with the command “Load”
Step 4: Start and end the update
Select the command “Send” and wait until the update is finished. Caution: Do not press the button “Cancel” during the update. Do not operate the laser machine during the firmware update. End the update with "OK."
Step 5: After the firmware update
Switch off the laser machine. Close the lid. Switch on the machine.
--> The laser machine references the axes.
Start JobControl® and reconnect to the laser machine.
Check the update
Click on "Settings" and on "Information" If you receive an error message, carry out the update once again.
Still having problems?
Please contact our technical support. We will take care of the problem and find a solution quickly.
