If your laser does not respond after the start command, you may need to update your firmware. Below are step-by-step instructions on how to update your firmware and solve this problem.
The first step is to request a firmware update from Trotec Technical Support: firstname.lastname@example.org.
You may install the updated firmware either via Windows Explorer or JobControl® with the step-by-step instructions below..
Step 1: Open the Firmware-Update .exe file in Explorer
Open the program "FirmwareUpdate.exe" by double-clicking the left mouse button.
Step 2: Start and end the update
Next click on “Connect,” and then click “Send."
Then wait until the update is finished and then press "OK."
Step 1: Preparation
Start JobControl®. Then switch off the laser machine and open the lid, and switch the laser machine back on.
Step 3: Select the Trotec Firmware-Update data file
Select the requested Trotec update data file with the command “Load”
Step 4: Start and end the update
Select the command “Send” and wait until the update is finished.
Caution: Do not press the button “Cancel” during the update.
Do not operate the laser machine during the firmware update.
End the update with "OK."
Step 5: After the firmware update
Switch off the laser machine.
Close the lid.
Switch on the machine.
--> The laser machine references the axes.
Start JobControl® and reconnect to the laser machine.
Click on "Settings" and on "Information"
If you receive an error message, carry out the update once again.