If your laser is not responding once you've pressed "start", you may need to update your firmware. Below you will find step-by-step instructions outlining how to update your firmware and solve this easily fixable problem.
First, you need to request a firmware update from the Trotec Technical Support team: email@example.com
You can then install the updated firmware via Windows Explorer or JobControl® using the following step-by-step instructions...
Step 1: Open the Firmware-Update '.exe' file in Explorer
Open the program "FirmwareUpdate.exe" by double-clicking the left mouse key.
Step 2: Start and end the update
Next, click "Connect", then click "Send".
Now wait until the update is finished before clicking "OK".
Step 1: Preparation
Start JobControl®. Now, switch off the laser machine and open its lid. Then, switch the machine back on.
Step 3: Select the Trotec Firmware-Update data file
Select the Trotec update data file you requested with the "Load" command.
Step 4: Start and end the update
Select the "Send" command and wait until the update has completed.
CAUTION: Never press the "Cancel" button during an update!
Do not operate your laser machine during a firmware update.
To end the update, click "OK".
Step 5: After the firmware update
Turn the laser machine off.
Close the lid.
Switch the machine back on.
> The laser machine should reference the axes
Boot up JobControl® and connect back to the laser machine.
Click "Settings" and "Information".
Now, if you receive an 'error' message, carry out the entire update again.
If problems persist, please contact our Technical Support team. We will be more than happy to take a look at your problem and find a quick and easy solution.