Consulting Service

Looking to start your own successful laser business? Here are the three most important questions laser engraving start-ups should ask themselves when setting up their business:

1. What products do I want to sell?
2. Who are the customers for my products and services?
3. Is there a lot of competition or am I offering a unique idea?

With Trotec's Laser Consulting Service, laser experts can help you to:

• Develop your idea
• Work out your business plan
• Define your technical requirements
• Set up and optimise your laser machine,
• Manage the entire data and material workflow
• Provide you with industry-leading support via our TroCare Protection Plan.

Some of the reasons to use our consulting service:

• Are you an existing laser user looking to expand your business?
• Are you dissatisfied with your current laser system?
• Is the workflow not as it should be?
• Do your laser operators need some training? 

Whatever your need, we’ll support you with your next steps towards efficient production with laser technology.

Are you considering making the switch to laser from milling technology to lasers? If you're interested in comparing the technologies, we can show you the advantages and disadvantages and help you make the successful switch to laser processing. 

Within our Laser Consulting Service we also offer material testing for your materials and products.

• Would you like to know whether our lasers can engrave or laser cut your material?
• Are you looking for the optimal machine settings for a specific application?

If so, you can send us your materials for a free test. Our application engineers will test your material on Trotec laser machines according to your requirements.

• Feasibility
• Processing speed
• Engraving or cutting quality

Request a material test

To request a material test, please fill out the form below with as much detail as possible. Please also let us know what criteria the material should be tested for. Then send your material sample to one of our regional showrooms. Our application engineers will get back to you with the analysis results as soon as testing is completed.

Contact us below and we'll let you know which showroom to send your samples to.

Request material test

We offer troubleshooting for your ongoing business to refine workflows, optimise machine utilisation and achieve the fastest and quality-optimised engravings by applying the right laser parameters.

Part of the ongoing customer service offered by Trotec is our commitment to helping our customers develop. If you are looking to get some additional training for yourself, or if you have new staff that you would like to train on the laser machine, our experts are here to help you. Training can take place at our regional showrooms or at your premises, so contact us today to arrange your appointment.

Trotec has a dedicated UK and Ireland support team who support you with the installation of your laser system and any questions that may arise afterwards. In 96% of cases, queries are solved on the first call. You’ll always find a dedicated expert at the other end of the line, and won’t be faced with a computer voice or an automated menu. Whether by phone, via TeamViewer screen-sharing software or an on site at your company, Trotec's engineers will get your business back up and running. 

As part of our Consulting Service, our highly qualified and experienced technicians are available to you 24/7. Like our laser machines, our service and support set the industry standard.
 

Technical support

Providing industry-leading service to our customers is as important to us as our commitment to building the best laser systems. The TroCare Protection Plan is a transparent, all-round carefree package that takes our service to the next level. Available for up to ten years, TroCare includes the following services:

1. Annual, fully comprehensive maintenance and optimisation of your laser system
2. Priority support
3. Discounted parts and accessories

Would you like to learn more about our service offering and the TroCare Protection Plan?

TroCare Protection Plan

Trotec laser systems offer a seamless workflow. The integration of the laser cutter into your data workflow is seamless thanks to RIP and CAD compatibility. With the fully automated Trotec UniDrive PDF and DXF interface, data from prepress or work preparation can be sent to the laser cutter via monitored folders, so-called "hot folders". Time-consuming preparation or parameterisation of the cutting data is therefore eliminated.