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Don't (just) dream - do something!

Birgit Kollmann
Customer Service Manager

Trotec employee working at office desk with Ruby software documents and branded coffee mug

Profile: Birgit Kollmann

My profession: 
Customer Service Manager Employed with Trotec since:
October 1, 2015 My personal work motto:
Don't (just) dream - do something!
Trotec office with laser-cut wooden models and Trodat Trotec Group branding on display shelves

This is how I would describe my job to a friend

I manage the International Customer Service (abbreviated: CS) team and manage three branches myself (USA, Italy and Mexico), as well as South America and Latin America. All processes run through CS -- from the time the order is submitted until delivery. My area of responsibility also includes training (SAP order processing) and support for our colleagues in the branches.

I spend most of my work day...

...talking with my colleagues and on the PC.
Woman sitting in Trotec office with laser-engraved wood samples on shelves

The coolest thing about my job is

...that every day is different and you never know what's going to happen. The variety is what I like best.

The thing I appreciate most about Trotec is:

The cool, innovative products and the relaxed work environment, as well as the company philosophy.

Something personal about myself

I love to go on vacation, especially to far away countries. The countries I like the best are in Asia.
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