My Trotec experience has been excellent. The whole process was stress-free and Trotec staff are always available to help via email and telephone support. I cannot fault my experience and I am fully satisfied with Trotec as my laser supplier of choice.
James began Javik Laser with the introduction of a CO2 laser cutter, adding an additional fiber laser and a rotary engraving machine to his processing arsenal in the following months. Among the many products created by James are memorial plaques, electrical labels and varied bespoke projects. Due to the durability and sterile characteristics of the laser markings, James also serves the food and medical industries amongst others.
Despite his CO2 laser being an efficient tool for many applications, James felt that there were some jobs which were beyond its processing capabilities. In some cases taking a job would not have been cost-effective for James as the engraving speed of the laser was too slow. This was largely due to the water-cooled tube of the machine, which prevented him from producing the required quantities of the electrical labels. The larger spot size of the laser also made creating fine detail extremely difficult, with the engraving speed inferior to the rotary engraving machine.
In 2019, James purchased a Speedy 300 laser engraver from Trotec and has reaped the benefits since installation. One of the main advantages that the Trotec has brought to Javik Laser Creations is the quality and speed of processing. Compared to the old laser, the Speedy 300 offers improved processing times and allows James to produce twice as many labels in half the time than previously possible, an increased production capacity of 300% for this item. Javik could effectively produce three days' worth of labels in just one day with the new Trotec laser.
With his Trotec laser, James has been able to take on a range of different projects alongside his standard service offering. These include creating reproduction labels for a company specialising in World War 2 products, and laser cutting printed acrylic using the JobControl Vision camera system.
James was fully supported by Trotec throughout the entire process, including user training to ensure maximum utilisation of Trotec's time saving features. Trotec's after-sale support has also been praised by James, with any issue that occurred being solved via a phone call.