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LST Group Customer Support
- Experienced people you know: Multiple former LST service technicians have joined the Trotec team, ensuring continuity and expert support.
- Parts and materials secured: Trotec has acquired LST's remaining stock of Universal Laser spare parts and IPI plastics.
- Welcome to Trotec: Special offers are available on technical support, materials and machines.
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Support for LST Group customers
Following the recent liquidation of the LST Group, Trotec Laser Australia has worked to ensure ongoing support for affected customers by securing key resources — both people and parts. We’re proud to welcome several former LST team members, including familiar service technicians, who officially joined the Trotec team in early July. Their industry knowledge and experience will strengthen our national service capabilities and ensure a smooth transition for Universal laser users.
To help maintain continuity, Trotec has acquired LST’s remaining stock of Universal Laser spare parts and IPI plastics, which are now available for immediate purchase. While Trotec has not acquired LST Group and will not act as a distributor for Universal or IPI products, Universal laser customers can now rely on our nationwide team of factory-trained technicians for servicing and preventative maintenance. Please note that 3D printer support is not offered, as it falls outside our scope of expertise.
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Laser machine servicing support
Customers using Universal laser systems are now supported by our nationwide team of experienced technicians, along with previous LST Group service technicians. Together they are ready to provide top-tier service and support. We've also acquired essential spare parts to reduce machine downtime and maintain productivity.
Special Preventative Maintenance Offer for Universal Laser Users
To assist with the transition, Trotec is offering two exclusive preventative maintenance service packages for Universal laser systems:
Offer 1
Book and pay before 31 August 2025 to receive:
- Discounted service price of $270.00 + GST (excluding parts)
- No call-out fee for metro customers
Offer 2
Book two preventative services for the same machine by 31 August 2025 and enjoy a special package price of $540.00 + GST (excluding parts).
- The first service must be completed by 15 December 2025
- The second service can be scheduled any time during the 2026 calendar year
Regional customers are encouraged to contact Trotec directly to discuss a tailored offer.
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Laser materials you can rely on
In addition to technical support, Trotec Laser Australia offers a wide range of high-quality laser engraving and cutting materials including:
- TroLase laserable plastics
- TroGlass acrylic sheets
- TroWood timber products
- CerMark metal marking spray
- And now, the remaining stock of IPI plastics acquired from LST, available for immediate purchase.
These materials are supported by Trotec's global supply chain, local stock availability and our ongoing commitment to customer care. Trotec has material warehouses in Sydney, Brisbane, Melbourne and Perth.
Enjoy 10% off your first order of Trotec materials via our online materials webshop.
Trotec's materials can be purchased via our webshop, email or 1300 876 832 (option 1). IPI plastics can be ordered directly with our team via email or phone.
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Make the switch: Trade-in your Universal and Upgrade to a Trotec
LST Group customers are invited to trade in their Universal laser system for a Trotec laser machine and enjoy the benefits of dealing directly with the manufacturer. With a large Australian footprint, Trotec offers nationwide support through an experienced team of technicians and laser material warehouses in every major region.
Customers will also gain access to Trotec Ruby®, our next generation laser software that's not just keeping pace with technology and AI - it's setting the standard for how laser software should perform. Smarter, faster and more intuitive, Ruby unlocks a new level of productivity for your laser business.
