![Colorful acrylic Merry Christmas sign cut with Trotec laser cutter](/static_processed/4deb752e6b1e994fca6977e82f0420ce/colorful-acrylic-merry-christmas-sign-cut-with-trotec-laser-cutter.jpg?{"image":"https://backend.troteclaser.com/static/images/News/2025-12-holiday-working-hours/Merry_Christmas_2025.jpg","edits":{"resize":{"width":1280,"height":640,"fit":"cover"}},"outputFormat":{"format":"webp"}})
Holiday closure dates, order deadlines and support information
The festive season and the end of 2025 are almost upon us, so we wanted to wish all our valued customers a very Merry Christmas and all the best for the new year.
We have some important dates and information:
General opening hours:
Over the holiday season our Australian offices and warehouses will close from 2pm Friday 19th December and will re-open 8:30am Monday 5th January (local time).
In New Zealand, Trophy Wholesalers (in Hamilton), will close from 4pm Friday 19th December and re-open Monday 19th January however during this time laser demonstrations are still available (by appointment only). Please phone 0800 876 832 to organise your demonstration (NZ only).
Laser material orders:
We recommend placing your laser material orders as soon as possible to ensure delivery before Christmas. Due to the high demand during this time of year, freight companies are extremely busy, and we have no control over the delivery once it leaves our warehouse.
Key dates to keep in mind:
- Last day to place orders: 5pm Wednesday 17th December (local time)
- Last day for freight orders to be picked up: Friday 19th December (depending on freight company availability)
- Last day for customer pick-up: 12pm (noon) Friday 19th December
Please note that orders placed after 5pm on Wednesday 17th December will be dispatched starting Monday 5th January 2026. During the holiday period, you can still place orders via our webstore.
Laser machine technical support:
If you require urgent machine technical support over the holiday period, we are pleased to offer limited phone support by our trained technicians. To access this service, please complete this form and one of our technicians will respond as soon as they can. You will need your machine serial number to proceed with this form which is found on the back on your machine on a black data plate (eg S36-xxxx). Please note, this service is not available on weekends or public holidays.
Other support options include:
• Website Help Centre - includes material handling techniques, software information and machine setup guidance
• Trotec Users official Facebook group - provide the serial number of your machine to join
