Miguel Jacinto
Customer support
Phone: (855) 838-1144
E-Mail: canada@troteclaser.com
Contact form 
Trotec Laser Quality Policy
Trotec Lasers are reliable laser machines with a long life
Trotec laser machines are made and recongnized for their long service life and ruggedness. Trotec has reached this level of quality and reliability thanks to our intense and long testing that every laser equipment has to go through before being delivered to our clients. Customers rely on this top quality and reliability. To get more details on our testing, please see the steps below:
Quality control in the production process
Each Trotec laser machine is put to a number of tests which allows to check the quality of the machine:
- Accurate adjustment of the laser beam for precise engraving results
- Measurement of evenness of the working table
- Pressure test of the working table
- Control of power supply voltage and electrical safety in accordance with E8701
- Endurance test of the x axis (for flatbed lasers)
Finally, we conduct an engraving test to adjust the laser beam. Here standardized samples of coated metal are engraved. The engraving quality is checked and approved against a reference sample from Quality Assurance.
Random sample testing by Quality Control
On top of the routine test performed during the producting of the machines, our quality assurance staff performs randomized quality controls on a minimum of 15% of our machines. With this double control of our production machines, we can ensure reliability.
Traceability for Trotec laser machines
Any piece of laser equipment that is shipped is assigned a serial number. This helps us track the machine and isolate the cause of dammage quickly in order to immediatly correct any problems that may occur.
The reliabily and efficiency of our machines rae so important to us that we even reward our staff with a special bonus based on the number of flawless machines produced.
Certified according to ISO 9001 and ISO 14001
Trotec’s production is certified according to the ISO 9001 and ISO 14001 standards. The audit for maintenance of the certificates is annually performed by TÜV Austria.
Current Trotec ISO certificates include:
ISO 9001 + ISO 14001 certification document
Discover Trotec laser machines
Learn more about our laser engravers and laser cutting machines. Discover the variety of materials that you can engrave, mark and cut with Trotec lasers.
