technical support john dobinson

Don't worry about it,
tech will fix it!

John Dobinson
Technical support / service engineer

Published on: 10/12/2017 Author: Trotec Laser UK

Profile: John Dobinson

My profession:
Technical support / service engineer

My workplace:
Trotec Laser UK (Washington)

Employed with Trotec since: 
24th April 2017

My personal work motto: 
Don't worry about it, tech will fix it!


This is how I would describe my job to a friend

I work on the service tech desk with my colleagues, together we help our customers diagnose problems with their machines. Typically I would connect to the customer's PC via TeamViewer to solve the issue.
As well as this, I carry out machine services/retrofits/upgrades such as upgrading to JC Vision and temperature sensor kits.

I spend most of my work day...

...helping others fix their laser machine or servicing laser machines in our workshop

"As I work with Simon 1 (ST1) and Simon 2 (ST2) we had discussed changing my name to Simon 3 (ST3) as an inside office joke."
- A funny anecdote from my work life - John Dobinson -

The coolest thing about my job is...

I get to play with lasers.

The thing I appreciate most about Trotec is

Every day is a school day, I'm always learning and people are always willing to help out.

Something personal about myself

I am a tech geek and an avid gamer, mostly PC. I have my own custom built gaming PC, and have recently invested in an Oculus rift (Virtual reality). Other than gaming, I enjoy relaxing at home with my girlfriend and our dog.