Login failed - access denied

If you get this message on login, please check the following things below.

  • Try to use Google Chrome or Microsoft Edge browser to run Ruby
  • An incorrect password may have been used.Custom passwords do not work on new installations. Always use the default password sent in the Ruby welcome email when connecting to a new computer or reset your SuperAdmin password. Simply right-click on the Ruby TrayApp.
  • You need an active internet connection to log in to Ruby
  • Temporarily disable firewall, malware scanner, … only for the first login. It could block the process

Updated on 28. July 2021

FAQ Ruby® Laser Software

Get personal support from our Ruby® experts.

Contact support
Proud member of troGROUP Logo