Troubleshooting

Run into trouble with your laser system? Here you can find helpful tips to get you back up and running in no time.

Your laser does not connect to your PC?

With these 3 steps, you will have quickly re-established the connection. [more information]

Your laser does not move to the reference point? Or the axes do not move after the start?

Make your laser ready to operate again with a firmware update. [more information]

What should I do if a firmware error message appears on the screen in JobControl®?

We will show you how you can solve it. [more information]

I cannot position the current job on the work plate with JobControl. What should I do?

You can solve the problem by following the steps indicated below. [more information]

How do I ensure that no data is lost through a JobControl update?

more information

The “Autofocus” function does not work, what can I do?

more information