Ruby® login button stays grey
If after entering your e-mail and password the Log in button stays grey, please try the following things below.
![](/static_processed/154f982019a4db86d99a73453bd6595e/ruby-gray-login.png?{"image":"https://backend.troteclaser.com/static/images/knowledge/ruby-help/ruby-gray-login.png","edits":{"resize":{"width":940,"fit":"cover"}}})
- Make sure that the TrayApp “R” is running. If it is not, double-click again on the Ruby icon on your desktop.
- Try to use Google Chrome or Microsoft Edge browser to run Ruby
- Wait for the green “Connected” information to appear before clicking the “Login” button.
- Please close the Ruby TrayApp and restart Ruby from the desktop icon, even if you have just restarted your computer. Due to Windows boot processes this may be necessary.
- Press “ctrl” + “F5” to reload the browser and the cache
Updated on 29. July 2021
![](/static_processed/e13c93d5f34c84a898cdaaf75a5e9905/contact-ferdinand.jpg?{"image":"https://backend.troteclaser.com/static/images/contact/contact-ferdinand.jpg","edits":{"resize":{"width":194,"height":194,"fit":"cover"}}})
