vacancies trotec laser

Opportunities at Trotec Laser

Interested in a career at Trotec? Take a look at our job postings below or apply online. 

Account Manager - Laserable and Engraving Materials

The Account Manager - Laserable and Engraving Materials will be part of a team that is charged with an extensive line or laser and engraving materials that contributes to the U.S. organization as an independent business unit. Responsibilities include increasing the profitability of existing products as well as developing new customers and prospects for the business unit. The ideal candidate thrives in a quick sales cycle environment, and will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. The Account Manager must be comfortable making dozens of calls per day, working with channel partners, generating interest, qualifying prospects, and closing sales.

Position overview:

  • Enter orders in SAP
  • Provide excellent customer service and product support
  • Prepare and distribute samples to prospective customers, marketing, and outside sales
  • Manage the internal materials ordering process for the Marketing department and Consumables business unit
  • Key account management and closing of "B" and "C" type customers
  • Route qualified opportunities of "A" type customers to the appropriate sales executives for further development and closure
  • Work with marketing in the development of consumable marketing campaigns and assist in supporting the marketing team with information and product knowledge support
  • Work with sales, marketing, and management, helping them understand the product positioning, key benefits, and target customers. Educating and mentoring the sales team on materials
  • Communicate effectively and work with the warehouse and the logistics team on product inventory, shipping details, and processing procedures
  • Develop new sales opportunities through inbound lead follow-up and outbound cold calls and emails
  • Understand the Trotec consumables product line
  • Understand the customer needs and requirements
  • Research accounts, identify key players and generate interest
  • Maintain and expand the TroCRM database of consumable users
  • Activate customer accounts through the web shop
  • Support channel partners to build their opportunity pipeline and close deals
  • Keep management informed of all activity, including timely preparation of reports
  • Perform effective demos to prospects
  • Other duties as assigned.

Qualifications:

  • Strong phone presence and experience dialing dozens of calls per day
  • Proficient with corporate productivity and web presentation tools
  • Experience working with CRM systems
  • Excellent verbal and written communication skills
  • Strong listening and customer service stills
  • Ability to multi-task, prioritize, and mange time effectively
  • SAP or other enterprise software experience
  • Experience with plastic laminate products and/or laser systems would be preferred

Apply

Customer Service Representative

We are on the search for an energetic, customer-focused, self starter that is passionate about providing first-class customer experiences! Trotec offers a fast paced, friendly, team-oriented work environment with competitive pay and an excellent benefits package including health, dental, vision, 401k, paid holidays, and vacation. Qualified candidates can interview and start immediately.

Customer Service Representative overview:

  • New customer setup
  • Customer master data maintenance
  • Order processing
  • Coordinates customer orders and shipments
  • Researches and resolves customer questions, requests, and problems promptly and courteously
  • Keeps customer informed of order status
  • Ensure data quality
  • Answer phones 

Requirements:

  • Customer focused
  • Detail oriented
  • Organized
  • SAP experience is a plus
  • Salesforce experience is a plus
  • Proficient in Microsoft Office Suite
  • Strong written and verbal communication skills
  • Well-organized self starter
  • Ability to multi-task

Reports to: Customer Service Supervisor
Position Type: full-time
Qualifications: Must have a minimum of 3 years relevant experience

Apply

See our lasers in action! Request a demo now
Request a demo now