Consulting Service

For special requirements, we develop customized machines in collaboration with you.

• Do you want to mark a component during production?
• Do you have specific requirements for the production process?
• Or are you looking for a ready-made solution that can be seamlessly integrated into your production process?

We combine and adapt elements from our modular solution system to create an optimized laser solution tailored to your production process. This involves analyzing the laser process and your production flow, including its framework conditions. From productivity requirements to standard conformity, time and budget requirements to machine and laser safety, you’ll get the optimal system for your needs. We’ve successfully installed hundreds of systems worldwide for all kinds of processes, from batch size one to series systems.

By entering into a partnership-based dialog with you and adding German-Austrian engineering expertise, years of experience in automation technology as well as in-depth laser expertise at manufacturer level, we solve the most complex marking challenges

The experts in Galvo workstations and custom solutions, who are based in Markdorf, Germany, develop and build the SpeedMarker series, from the SpeedMarker 700 to the 1600. Since more than 33 years and with currently 30 employees, we prove our expertise well beyond the borders of Europe. Laser systems are not only being sold to Germany, Austria, Switzerland and France, but also to the USA and Australia.

Do you want to start your own successful laser business? Here are the three most important questions laser engraving start-ups should ask themselves when setting up their business:

1. What products do I want to sell?
2. Who are the customers for my products and services?
3. Is there a lot of competition or am I offering a unique idea?

Our Laser Consulting Service can help you to

• develop your idea,
• work out your business plan,
• define your technical requirements,
• set up and optimize your laser machine,
• manage the entire data and material workflow,
• and provide you with industry-leading support in the form of our TroCare Protection Plan.

Do you already own a laser and want to expand your business? Or maybe you’re dissatisfied with your current laser system? Is the workflow not as it should be? Or do your equipment operators need some training? We’ll support you with your next steps towards efficient production with the laser.

And are you looking to make the switch from a milling machine to a laser? Or maybe you’re interested in comparing a mechanical engraving machine with a laser machine? We can show you alternative technologies and their advantages and disadvantages, and help you make a successful switch to lasers.

Within our Laser Consulting Service we also offer material testing for your materials.

• Would you like to know whether our lasers can engrave or laser cut your material?
• Are you looking for the optimal machine settings for a specific application?

If so, you can send us your materials for a free test. Our application engineers will test your material on Trotec laser machines on the following points according to your requirements

• Feasibility
• Processing speed
• Engraving or cutting quality

Request a material test

To request a material test, please fill out the form below with as precise a material description as possible. Please also let us know what criteria the material should be tested for. Then send your material sample to our application lab. Our application engineers will get back to you with the analysis results as soon as they’re available.

Send your material sample to:

Trotec Laser GmbH
Freilingerstraße 99
4614 Marchtrenk
Austria

Request material test

We offer trouble-shooting for your ongoing business to refine workflows, optimize machine utilization and achieve the fastest and quality-optimized engravings by applying the right laser parameters.

Trotec Academy offers laser training and seminars for laser users and materials customers. At the academy, you will receive valuable tips and advice on material processing, laser cutting and laser engraving from our experienced application specialists. Dates and more information can be found under laser training courses.

Trotec offers a global service team. We can support you with the installation of your laser system and any questions that may arise afterwards. In 96% of cases, queries are solved on the first call. You’ll always find a dedicated expert at the other end of the line, and won’t be faced by a computer voice or an automated menu. Your problem will be taken care of immediately – by phone or remotely via the TeamViewer screen-sharing software, or, if necessary, on site at your company.

As part of our Consulting Service, our highly qualified and experienced technicians are available to you 24/7. Like our technologies, our service and support set the industry standard.
 

Technical support

Providing industry-leading service to our customers is as important to us as our commitment to building the best laser systems. And the TroCare Protection Plan takes our service to the next level. TroCare is a transparent, all-round carefree package for up to ten years and includes the following services:

1. annual, fully comprehensive maintenance and optimization of your laser system,
2. priority support,
3. discounted accessories, and
4. preferential prices for our popular Trotec Academy courses.

Trotec laser systems offer a seamless workflow. The integration of the laser cutter into your data workflow is seamless thanks to RIP and CAD compatibility. Thanks to the fully automated Trotec UniDrive PDF and DXF interface, data from prepress or work preparation can be sent to the laser cutter via monitored folders, the so-called "hot folders". Time-consuming preparation or parameterization of the cutting data is therefore eliminated.