Login failed - access denied
If you get this message on login, please check the following things below.
![](/static_processed/9a3023710fb62f80889b123c1bcc57b9/login-failed-access-denied-1.png?{"image":"https://backend.troteclaser.com/static/images/knowledge/ruby-help/login-failed-access-denied-1.png","edits":{"resize":{"width":940,"fit":"cover"}}})
- Try to use Google Chrome or Microsoft Edge browser to run Ruby
- An incorrect password may have been used.Custom passwords do not work on new installations. Always use the default password sent in the Ruby welcome email when connecting to a new computer or reset your SuperAdmin password. Simply right-click on the Ruby TrayApp.
- You need an active internet connection to log in to Ruby
- Temporarily disable firewall, malware scanner, … only for the first login. It could block the process
Updated on 28. July 2021
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