What to do if your laser doesn't respond when you hit start?

If your laser does not respond after the start command, you may need to update your firmware. Below are step-by-step instructions on how to update your firmware and solve this problem.

Preparation

The first step is to request a firmware update from Trotec Technical Support: techsupport@troteclaser.com.

You may install the updated firmware either via Windows Explorer or JobControl^® with the step-by-step instructions below..

Step-by-step instructions for updating via Windows Explorer:

Step 1: Open the Firmware-Update .exe file in Explorer

Open the program "FirmwareUpdate.exe" by double-clicking the left mouse button.

Step 2: Start and end the update

Next click on “Connect,” and then click “Send."
Then wait until the update is finished and then press "OK."

Step by step instruction for updating via JobControl®:

Step 1: Preparation

Start JobControl^®. Then switch off the laser machine and open the lid, and switch the laser machine back on.

Step 2: JobControl^® settings

In JobControl^® select the option “Update Firmware” under “Settings.”

Step 3: Select the Trotec Firmware-Update data file

Select the requested Trotec update data file with the command “Load”

Step 4: Start and end the update

Select the command “Send” and wait until the update is finished.
Caution: Do not press the button “Cancel” during the update.
Do not operate the laser machine during the firmware update.
End the update with "OK."