With our customized troCare service packages, you can get the service best suited to you for your laser machine.
Depending on the service package you choose, troCare offers fast response times, expanded replacement parts service and even insurance against downtimes.
Greater cost control and fewer worries can be yours by choosing a customized service package that exactly fits your needs and your laser machine.
Defined response times:
In the event of a technical problem, we guarantee you the fastest response to your call.
You get free software updates. This keeps your system up to date all the time.
Guaranteed to be tailored for you! The Trotec extended guarantee offers you effective protection from unexpected repair costs. It covers the most important components in your laser.
Spare parts included:
You get Trotec original replacement parts.
If you sign an annual service agreement at a fixed price with us, the long-term and professional servicing of your laser machine is guaranteed. Optimal service maintains the value and functionality of your laser for a long time. We check the settings of the laser beam and the opto-mechanical components for correct functioning.
Supplemental packages and special deals:
We also offer - independently of your laser type and location - attractive supplemental packages and special deals
We offer three types of troCare service agreements: Basic, Professional and Premium. Here is an example of how the packages stack up against each other:
Please contact your local Trotec dealer for details about the individual packages.
(⚪ = optional, ⚫ = included)
|Defined response times||⚫||⚫||⚫|
|Software updates within the installed version||⚫||⚫||⚫|
|Replacement parts (e.g., motors, electrical) included *||⚪||⚫||⚫|
|Service packages at fixed price||⚪||⚫||⚫|
|Discount for consumables such as filters or lenses||-||⚫||⚫|
|Laser source insured against breakdown||-||⚪||⚫|
|Working times at flat rates||-||⚪||⚫|
|Special conditions for leasing lasers to expand capacity||-||⚪||⚫|
* Excepting consumables and wear parts such as filters, belts, optics, etc.