Trotec laser machines are known for their sturdy design. We use only high quality components and parts that ensure a long service life for our lasers. If you want to insure your laser machine beyond the legal warranty, we also offer you customized service packages through troCare.
troCare Service Package
With our customized troCare service packages, you can get the service best suited to you for your laser machine. Depending on the service package you choose, troCare offers fast response times, expanded replacement parts service and even insurance against downtimes. Greater cost control and fewer worries can be yours by choosing a customized service package that exactly fits your needs and your laser machine.
Scope of services offered in troCare service packages
Defined response times: In the event of a technical problem, we guarantee you the fastest response to your call.
Software Update: You get free software updates. This keeps your system up to date all the time.
Extended guarantee: Guaranteed to be tailored for you! The Trotec extended guarantee offers you effective protection from unexpected repair costs. It covers the most important components in your laser.
Spare parts included: You get Trotec original replacement parts.
Service package: If you sign an annual service agreement at a fixed price with us, the long-term and professional servicing of your laser machine is guaranteed. Optimal service maintains the value and functionality of your laser for a long time. We check the settings of the laser beam and the opto-mechanical components for correct functioning.
Supplemental packages and special deals: We also offer - independently of your laser type and location - attractive supplemental packages and special deals
troCare packages in comparison
We offer three types of troCare service agreements: Basic, Professional and Premium. Here is an example of how the packages stack up against each other: Please contact your local Trotec dealer for details about the individual packages.
(⚪ = optional, ⚫ = included)
Basic
Professional
Premium
Defined response times
⚫
⚫
⚫
Software updates within the installed version
⚫
⚫
⚫
Extended guarantee
⚪
⚫
⚫
Replacement parts (e.g., motors, electrical) included *
⚪
⚫
⚫
Service packages at fixed price
⚪
⚫
⚫
Discount for consumables such as filters or lenses
-
⚫
⚫
Laser source insured against breakdown
-
⚪
⚫
Working times at flat rates
-
⚪
⚫
Special conditions for leasing lasers to expand capacity
-
⚪
⚫
Expanded availability
-
-
⚫
* Excepting consumables and wear parts such as filters, belts, optics, etc.
Contact Us
Interested in more information about the troCare service packages?
Contact us for the details of each package. We will find the optimal solution for you.
