During the entire term of the TroCare standard package, you benefit from full warranty on the laser tube and all other spare parts. For your tried and tested device, you will recieve the same terms of warranty as a new device after an examination.
Productivity Warranty
If you ever experience a technical defect, Trotec will do everything possible to enable you to resume your operations as soon as possible. Competent engineers and developers will be at your service, supported by a rich stock of spare parts and replacement equipment.
Telephone Hotline
Call +49-89-322-99-65-13 to reach Trotec’s Technical Support. Our competent staff will be pleased to assist you and help you to resolve malfunctions quickly.
Travel and Work in Case of Repair
Travel and work costs in case of repairs will be billed at cost. However, you pay either the calculated amount or the maximum amount according to your selected TroCare package – whichever is more favorable to you.
Software Update
Software updates to the current state of the master version purchased are carried out free of charge as required and agreed after clarification of the scope (controlling PC, firmware of the laser system, other installed software) and based on the compatibility list.
Annual Service
The mandatory annual service is performed in accordance with the equipment maintenance plan. This plan includes cleaning, adjustment of the laser and of the table, and exchange of the filters if necessary. All key components that contribute significantly to optimizing the performance of the device and achieving the best results are tested and serviced. The annual service can also be booked separately and independently from a TroCare package.
Available for New Devices As Well As for Used Lasers
TroCare protection packages can be taken out upon purchase of a new device or alternatively at a later time after mandatory examination of the condition of the device. Good maintenance ensures long service life and excellent performance, which is why we recommend TroCare from the very beginning.
Frequently Asked Questions
How is Trotec’s service organized?
“All from one source” – the key to maximum customer satisfaction. Trotec develops, manufactures and services its systems by itself. Service employees are continuously trained, use their own technical laboratory and the latest IT and efficient logistical systems to optimally support you and ensure your success.
When can I choose a TroCare protection package?
You can take out a protection package directly when purchasing your laser system or at any later time. If you decide to take out a package later on, your device will be checked prior to conclusion of the contract. This check can also be done as part of a Trotec service tour, which is particularly cost-efficient.
Why do I need annual service?
Like a car, your laser system should be tested and adjusted at least once a year to continue to deliver optimal results and to ensure a long service life.
