From Research and development to final inspections, Trotec laser machines are manuafctured and built with the highest safety and security components, to ensure a long service life for our laser machines. We also offer the option of insuring your laser machine beyond the legal warranty, through our customised service packages troCare.
troCare Service Package
Our customised troCare service packages ensure that you we are able to offer you the best package suited for your laser machine. TroCare has various packages available and depending on the service package you choose, troCare offers quick and reliable response times, expanded replacement parts service and insurance against those unplanned for downtimes. When you choose one of our customised packages, you enjoy greater cost control and peace of mind for your needs and your laser machine.
Scope of services offered in troCare service packages
Defined response times: You are assured of our fastest response, in the event of a technical problem.
Software Update: Receive free software updates. This ensures the lifespan of your system at all times.
Extended guarantee: A tailor made guarantee best suited for your individual needs! The Trotec extended guarantee offers you effective protection from unexpected repair costs. It covers the most important components in your laser.
Spare parts included: Receive original Trotec replacement parts.
Service package: Sign up for an annual service agreement at a fixed price with us, and receive guaranteed long-term and professional servicing of your laser machine. Optimal service maintains the value and functionality of your laser for a long time. We check the settings of the laser beam and the opto-mechanical components for correct functioning.
Supplemental packages and special offers: We also offer - independently of your laser type and location - attractive supplemental packages and special offers
comparing troCare packages
Our troCare service ageements consist of three packages: Basic, Professional and Premium. Below is an example of how the packages compare against one another: Kindly contact your local Trotec service provider for details about the individual packages.
(⚪ = optional, ⚫ = included)
Basic
Professional
Premium
Defined response times
⚫
⚫
⚫
Software updates within the installed version
⚫
⚫
⚫
Extended guarantee
⚪
⚫
⚫
Replacement parts (e.g., motors, electrical) included *
⚪
⚫
⚫
Service packages at fixed price
⚪
⚫
⚫
Discount for consumables such as filters or lenses
-
⚫
⚫
Laser source insured against breakdown
-
⚪
⚫
Working times at flat rates
-
⚪
⚫
Special conditions for leasing lasers to expand capacity
-
⚪
⚫
Expanded availability
-
-
⚫
* Excepting consumables and wear parts such as filters, belts, optics, etc.
Contact Us
Would you like to learn more about the troCare service packages?
Get in touch with our service providers. We will find the optimal package and solution for you.
