- Warranty extension for new machines
- Calculable operating costs
- Productivity warranty
- Prompt support by the manufacturer and its competent technicians
- Discount on consumables
Throughout the duration of the TroCare standard package, you'll automatically benefit from a full warranty, not only for the laser tube and including all other spare parts as well. For your tried and tested device, you will recieve the same terms of warranty as a new device after an examination.
Call +43-7242-239-7777 to reach Trotec’s Technical Support. Our competent and professional staff will be more than willing to assist and help you in resolving malfunctions quickly.
Travel and Work in Case of Repair
Travel and work expenses in case of repairs will be billed at cost. However, you can either pay the calculated amount or the maximum amount according to your selected TroCare package – whichever is more affordable to you.
Software updates to the current state of the master version purchased are carried out free of charge as required and agreed after clarification of the scope (controlling PC, firmware of the laser system, other installed software) and based on the compatibility list.
The mandatory annual service is performed in accordance with the equipment maintenance plan. This plan includes cleaning, adjustment of the laser and of the table, and exchange of the filters if necessary. All key components that contribute significantly to optimizing the performance of the device and achieving the best results are tested and serviced. The annual service can also be booked separately and independently from a TroCare package.
If you ever experience a technical defect, Trotec will do everything possible to enable you to resume your operations as soon as possible. Competent engineers and developers will be at your service, supported by a rich stock of spare parts and replacement equipment.
Available for New Devices As Well As for Used Lasers
TroCare protection packages can be taken out upon purchase of a new device or alternatively at a later time after mandatory examination of the condition of the device. Good maintenance ensures long service life and excellent performance, which is why we recommend TroCare from the very beginning.
How is Trotec’s service organized?
“All from one source” – the key to maximum customer satisfaction. Trotec develops, manufactures and services its systems by itself. Service employees are continuously trained, use their own technical laboratory and the latest IT and efficient logistical systems to optimally support you and ensure your success.
When can I choose a TroCare protection package?
You can take out a protection package directly when purchasing your laser system or at any later time. If you decide to take out a package later on, please note that your device can not be older than 5 years. Your device will be checked prior to conclusion of the contract. This chfaceboeck can also be done as part of a Trotec service tour, which is particularly cost-efficient.
Why do I need annual service?
Like a car, your laser system should be tested and adjusted at least once a year to continue to deliver optimal results and to ensure a long service life.