RB1 has been laser cutting products for over five years, predominantly 3mm and 5mm acrylics and laminates to create covers and labels. To maximise production capabilities the team purchased two non-Trotec 120w laser cutters, both with a 1200 x 900mm working area. The large working area of the laser cutters allowed the team to produce large quantities of products, however production was not without issue. Whilst the lasers were efficient cutters, the engraving proved to be an issue, with long job times and questionable quality. They also encountered issues when processing laminate materials, as the material would often warp during processing even with low power settings.
Over the course of their ownership, the team at RB1 found the lasers to be increasingly unreliable, with the technical capabilities being only one of the issues that slowed production. Some of the problems included the cut settings for the material, which almost always required adjusting before each job and laser alignment issues.
The main issue that the team faced however was the lack of technical support from the laser cutter supplier, which was especially frustrating when coupled with the other issues which they had encountered. Realising that the process could be more efficient, Dan Ward and the team began looking into alternative laser suppliers.
Dan discovered Trotec through social media, and following further research into the products, he became quickly convinced that Trotec could be the ideal solution for the RB1 team. Keen to see for himself what the lasers were capable of, Dan contacted Trotec to book a laser demonstration at his local showroom on Trotec's new Speedy 400 laser cutter.
During the demonstration Dan was not only impressed with the speed and quality of the machine, but the service he received from the Trotec area manager. Convinced by the demonstration, as well as the support he had received from Trotec during his contact with the various teams, Dan opted to replace their existing laser cutters with two Trotec Speedy 400s, which were installed in February 2020.