Originally operating with a lower-end Chinese laser system, they experienced issues that risked the safety of their facility and employees. These issues led them to upgrade their laser to a competitor brand. The transition was tough. They had challenges dialing in the laser settings to achieve glossy edge quality, which resulted in downtime that forced them to outsource all acrylic brackets. In addition, they were dissappointed in the lack of concern for their customer experience. They returned the system after four months.
A Puget Systems laser technician came across the Trotec Laser Service and Support Center in Tukwila, Washington, while researching laser options on the internet. Based on their needs and the positive company reviews of Trotec they decided to set up an appointment for a demonstration in 2019. They were immediately very happy with the customer support they received. They purchased the Speedy 400 laser cutter as the cut quality was far superior to that of either of their previous lasers. Other reasons were the ease of use and repeatability offered by the JobControl printer driver, the increased speed that resulted in more profitability, and the system’s low-maintenance InPack Technology™.