Troubleshooting

Run into trouble with your laser system? Here you can find helpful tips to get you back up and running in no time.

Request a demo

Your laser does not connect to your PC?

With these 3 steps, you will have quickly re-established the connection. [more information]

Your laser does not move to the reference point? Or the axes do not move after the start?

Make your laser ready to operate again with a firmware update. [more information]

What should I do if a firmware error message appears on the screen in JobControl®?

We will show you how you can solve it. [more information]

I cannot position the current job on the work plate with JobControl. What should I do?

You can solve the problem by following the steps indicated below. [more information]

How do I ensure that no data is lost through a JobControl update?

more information

The “Autofocus” function does not work, what can I do?

more information