Comparing the troCare packages
We understand that every business is unique. For some customers, the laser is the lifeblood of their business so we’ve designed the Trocare Premium plan to guarantee a rapid response rate when maximum uptime is vital.
Trocare Standard is designed for businesses which want to ensure reliability and peace of mind but do not require an urgent response or replacement ‘courtesy’ laser during machine downtime.
Some occasional and very low-volume laser users, for whom downtime is less of a concern, may wish to opt out of a Trocare plan and instead ensure an annual service of their laser system. Our Trocare plans ensure maximum productivity for your laser. Over time, If the laser source loses power, this can quickly result in reduced throughput and profitability for your business. We guarantee to keep your laser operating at optimal levels with no hidden costs or call out charges.
We commit to replacing your laser source if the laser power has reduced by greater than 10% at source.
Compare the three options below:
|Annual Service Only ||Trocare Standard ||Trocare Premium |
|Standard manufacturer’s |
|Extended manufacturer’s |
warranty up to 10 years including
|All of the benefits of Trocare |
|Full annual service ||Full annual service(s) ||Priority 2 hour response for |
email support and telephone*1
|Software updates (excludes |
upgrades to new software
|Comprehensive breakdown cover |
(under normal usage)
|Priority 48 hour onsite |
|Non-priority email and telephone |
|Priority software updates |
including upgrades to new
|Direct to site delivery for |
water-cooled laser sources
| ||Priority 4 hour response for email |
and telephone support*1
|Reserved UK stock of |
air-cooled laser sources
| ||72 hour onsite engineer |
| ||Free lens every 1 year*3 || |
| ||Free honeycomb cutting table |
every 3 years
| ||All labour, parts & travel included |
including laser service
| ||Loan machine in the event that |
your machine cannot be fixed in
an acceptable timescale*4
| ||10% discount on standard |
training for additional operators
*1 Mon-Fri 9am-5pm *2 Mon-Fri 9am-5pm – where an onsite visit is appropriate *3 Excludes galvo laser systems *4 Not applicable for large format laser systems. Terms and conditions apply to Trocare packages.