Trotec laser machines are known for their sturdy design. Only high quality components and parts are used in the construction to ensure a long service life for our lasers. If you want to insure your laser machine beyond the legal warranty, we also offer the troCare package.
troCare Service Package
Our troCare service package allows you to get the service best suited for your laser machine. Depending on the chosen service package, troCare offers fast response times, expanded replacement parts service and even insurance against downtimes. Greater cost control can be yours by choosing a customised service package that matches your needs and your laser machine.
Scope of services offered in troCare service packages
Defined response times: In the event of a technical problem, we guarantee you the fastest response to your call.
Software Update: Keep your system up to date with free software updates
Extended guarantee: Guaranteed to be tailored for you! The Trotec extended guarantee offers you effective protection from unexpected repair costs, covering your lasers most important components.
Spare parts included: Trotec original replacement parts are included.
Service package: If you sign an annual service agreement at a fixed price with us, the long-term and professional servicing of your laser machine is guaranteed. Optimal service will maintain the value and functionality of your laser machine for a long time. During the service the settings of the laser beam and the opto-mechanical components will be checked to ensure proper functioning.
Supplemental packages and special deals: We also offer supplemental packages and special deals which are independent of your laser machine type and location
Comparing the troCare packages
We offer three types of troCare service agreements: Basic, Professional and Premium. The below table contains a comparison of the types: Please contact us for further details.
(⚪ = optional, ⚫ = included)
Basic
Professional
Premium
Defined response times
⚫
⚫
⚫
Software updates within the installed version
⚫
⚫
⚫
Extended guarantee
⚪
⚫
⚫
Replacement parts (e.g., motors, electrical) included *
⚪
⚫
⚫
Service packages at fixed price
⚪
⚫
⚫
Discount for consumables such as filters or lenses
-
⚫
⚫
Laser source insured against breakdown
-
⚪
⚫
Working times at flat rates
-
⚪
⚫
Special conditions for leasing lasers to expand capacity
-
⚪
⚫
Expanded availability
-
-
⚫
* Excluding consumables and wear parts such as filters, belts, optics, etc.
Contact Us
Want to find out more about troCare?
Contact us for the details of each package. Our team will be happy to discuss the best option for your business.
