Comparing the TroCare packages
We understand that every business is unique. For some customers, the laser is the lifeblood of their business so we’ve designed the TroCare Protect Plus plan to guarantee a rapid response rate when maximum uptime is vital. While Trocare Protect is designed for businesses which want to ensure reliability and peace of mind along with a priority response time but do not require an urgent response within 2 hours.
Our TroCare plans ensure maximum productivity for your laser. Over time, If the laser source loses power, this can quickly result in reduced throughput and profitability for your business. We guarantee to keep your laser operating at optimal levels with no hidden costs or call out charges. With TroCare Protect and TroCare Protect Plus, we commit to replacing your laser source if the laser power has reduced by greater than 10% at source.
For occasional and very low-volume laser users, for whom downtime is less of a concern, Trocare Maintenance may offer adequate assurance with an annual service.
Compare the three options below:
| ||TroCare Maintenance ||TroCare Protect ||TroCare Protect Plus |
|Annual service (incl. labour & travel) ||Included ||Included ||Included |
|Breakdown labour ||- ||Included ||Included |
|Breakdown travel ||- ||Included ||Included |
|Replacement laser source ||- ||Included* ||Included* |
|Breakdown parts (excl. consumables) ||- ||Included* ||Included* |
|Free cutting table ||- ||1 per 3 years** ||1 per 3 years** |
|Free lens ||- ||1 per year*** ||1 per year*** |
|Telephone hotline ||Included ||Included ||Included |
|Remote troubleshooting ||Included ||Included ||Included |
|Hotline hours ||Mon - Fri - 09:00 - 17:00 ||Mon - Fri - 09:00 - 17:00 ||Mon - Fri - 09:00 - 17:00 |
|Response time (remote) ||- ||4 hours ||2 hours |
|Response time (onsite) ||- ||72 hours ||48 hours |
|Reserved air-cooled/water-cooled laser source in stock locally ||- ||- ||Included |
|Monthly direct debit payment available ||Yes ||Yes ||Yes |
| || || || |
* See T&C's for spare parts included
**Not applicable to SP series or galvo models
*** Not applicable to galvo machines. SP series terms vary, contact us for details.
Download the technical services brochure