Service packages and extended guarantees for Trotec laser machines

The ‘plus’ in certainty for your laser machine.

Trotec laser machines are known for their sturdy design. Only high quality components and parts are used in the construction to ensure a long service life for our lasers. If you want to insure your laser machine beyond the legal warranty, we also offer the troCare package.


troCare Service Package

Our troCare service package allows you to get the service best suited for your laser machine.
Depending on the chosen service package, troCare offers fast response times, expanded replacement parts service and even insurance against downtimes.
Greater cost control can be yours by choosing a customised service package that matches your needs and your laser machine.

Scope of services offered in troCare service packages

Defined response times:
In the event of a technical problem, we guarantee you the fastest response to your call.

Software Update:
Keep your system up to date with free software updates*

Extended guarantee:
The Trotec extended guarantee offers you effective protection from unexpected repair costs, covering your lasers most important components.

Spare parts included:
Trotec original replacement parts are included.

Service package:
If you sign an annual service agreement at a fixed price with us, the long-term and professional servicing of your laser machine is guaranteed. Optimal service will maintain the value and functionality of your laser machine for a long time. During the service the settings of the laser beam and the opto-mechanical components will be checked to ensure proper functioning.

* Software updates not part of TroCare packages exclude upgrades to new software versions

Comparing the troCare packages

We understand that every business is unique. For some customers, the laser is the lifeblood of their business so we’ve designed the Trocare Premium plan to guarantee a rapid response rate when maximum uptime is vital. 

Trocare Standard is designed for businesses which want to ensure reliability and peace of mind but do not require an urgent response or replacement ‘courtesy’ laser during machine downtime.

Some occasional and very low-volume laser users, for whom downtime is less of a concern, may wish to opt out of a Trocare plan and instead ensure an annual service of their laser system. Our Trocare plans ensure maximum productivity for your laser. Over time, If the laser source loses power, this can quickly result in reduced throughput and profitability for your business. We guarantee to keep your laser operating at optimal levels with no hidden costs or call out charges.

We commit to replacing your laser source if the laser power has reduced by greater than 10% at source.

Compare the three options below:

Annual Service Only Trocare Standard Trocare Premium
Standard manufacturer’s
warranty
Extended manufacturer’s
warranty up to 10 years including
laser service
All of the benefits of Trocare
Standard, plus:
Full annual service Full annual service(s) Priority 2 hour response for
email support and telephone*1
Software updates (excludes
upgrades to new software
versions)
Comprehensive breakdown cover
(under normal usage)
Priority 48 hour onsite
response*2
Non-priority email and telephone
support
Priority software updates
including upgrades to new
software versions
Direct to site delivery for
water-cooled laser sources
  Priority 4 hour response for email
and telephone support*1
Reserved UK stock of
air-cooled laser sources
  72 hour onsite engineer
response*2
 
  Free lens every 1 year*3  
  Free honeycomb cutting table
every 3 years
 
  All labour, parts & travel included
including laser service
 
  Loan machine in the event that
your machine cannot be fixed in
an acceptable timescale*4
 
  10% discount on standard
training for additional operators
 

*1 Mon-Fri 9am-5pm *2 Mon-Fri 9am-5pm – where an onsite visit is appropriate *3 Excludes galvo laser systems *4 Not applicable for large format laser systems. Terms and conditions apply to Trocare packages.


Contact Us

Want to find out more about troCare?

Contact us for the details of each package. Our team will be happy to discuss the best option for your business. 

Contact Us

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