Error messages can occur in JobControl laser software for a number of different reasons. In this guide we list some troubleshooting tips to help you solve the issues.
Possible causes of error and solutions:
Your job is larger than the available work area of the laser machine.
Solution: Check the job size and reduce accordingly
There is no space remaining as the plate is full of laser jobs.
Solution: Your job is too big, reduce size as necessary
The plate size is set too small.
Solution: Follow the below steps to check the plate size setting and adjust it if necessary:
- Select “Plate” > “Configure plate” in the menu.
- Enter the width and height in mm in the pop-up window.
--> If you don't know the plate size of your laser machine:
Enter a high value in the “Width” field (e.g.: 999).
A pop up window will appear with information about the current maximum engravable width.
Repeat this step with the “Height” field to get the maximum engravable height.
Cause of error:
Jobs with different process types or different resolutions need to be positioned on the work plate.
When processing several laser jobs the following applies:
- You cannot position various processing types, such as photo, stamp, relief, seal press, vector job, etc., together on one plate.
- Jobs with various different resolutions cannot be positioned on one plate.
Solution: Use the drop-down function in the printer driver to define the process type and the resolution when sending your job to the laser.