TroCare Protection Plan

TroCare is a customised service package for maximum productivity reliability and calculable operating costs for your Trotec laser cutter or engraving machine.

Your Benefits

  • Peace of mind with an extended warranty
  • Calculable operating costs
  • Productivity warranty
  • Swift support by the manufacturer and trained technicians

There are three TroCare protection plans, you can choose the one which best suits your business needs.

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Comprehensive Service Range

 

Warranty Extension

During the entire term of the TroCare Protect and TroCare Protect Plus packages, you benefit from full warranty on the laser tube and all other spare parts with the same terms of warranty as for a new device.

 

Productivity Warranty

As a TroCare customer, if your laser starts to lose productivity, we’ll do everything necessary to get it back to our industry leading performance levels even if that means replacing the laser source, all within the price of the TroCare plan.

 

Telephone Hotline

Call 0191 418 8110 to contact Trotec’s Technical Support. Our staff will be pleased to assist you and help you to resolve malfunctions and technical issues quickly. Customers with TroCare Protect or TroCare Protect Plus plans are offered priority response times.

 

Travel and Work in Case of Repair

All labour, parts & travel for on-site repair visits, as well as an annual service visit, are included with TroCare Protect and TroCare Protect Plus plans. The TroCare Maintenance plan provides the option of an annual service only.

TroCare Maintenance Annual Service

We recommend at least an annual service on your Trotec laser system. This can be purchased on its own as a TroCare Maintenance plan, or as part of our comprehensive TroCare Protect and TroCare Protect Plus plans which offer additional customer benefits. An annual service is completed by one of our UK-based Trotec technicians who have undergone extensive training with the Trotec Academy.

The TroCare Maintenance service visit includes:

  • Laser service health check
  • Optics check and clean
  • Alignment check
  • Belt tension check and clean
  • Electronic safety check
  • Preventative maintenance and application advice
  • Full machine clean

All key components that contribute significantly to optimising the performance of the device and achieving the best results are tested and serviced. 

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Software Update

Software updates to the current state of the master version purchased are carried out free of charge as required and agreed after clarification of the scope (controlling PC, firmware of the laser system, other installed software) and based on the compatibility list.


 

Available for new devices as well as used lasers

TroCare protection packages can be taken out upon purchase of a new device or at a later time after mandatory examination of the condition of the device. Good maintenance ensures long service life and excellent performance – this is why we recommend TroCare from the very beginning.


Frequently Asked Questions

 

How is Trotec’s service organised?

“All from one source” – the key to maximum customer satisfaction. Trotec develops, manufactures and services its systems by itself. Service employees are continuously trained and we use the latest IT and efficient logistical systems to optimally support you and ensure your success.

 

When can I choose a TroCare protection package?

You can take out a protection package from the outset when purchasing your laser system, or at a later time. If you decide to take out a package later on, your device will first be checked prior to commencement of the TroCare contract. This check can also be done as part of a Trotec Maintenance annual service, which is particularly cost-efficient.

 

Why do I need annual service?

Like a car, your laser system should be tested and adjusted at least once a year to continue to deliver optimal results and to ensure a long service life.

Download our technical services brochure

For more information about the technical services available for customers in the United Kingdom and Ireland, download our brand new technical services brochure today. 

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