troCare Protection Plan

TroCare is a customised service package for maximum productivity reliability and calculable operating costs.

Your Benefits

  • Warranty extension
  • Calculable operating costs
  • Productivity warranty
  • Swift support by the manufacturer and trained technicians

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Comprehensive Service Range

 

Warranty Extension

During the entire term of the TroCare standard package, you benefit from full warranty on the laser tube and all other spare parts. For your tried and tested device, after examination you get the same terms of warranty as for a new device.

 

Productivity Warranty

We ensure our Trocare customers’ laser systems almost never miss a beat. If your laser starts to lose productivity, we’ll do everything necessary to get it back to our industry leading performance levels
even if that means replacing the laser source, all within the price of the Trocare plan.

 

Telephone Hotline

Call 0191 418 8110 to contact Trotec’s Technical Support. Our staff will be pleased to assist you and help you to resolve malfunctions and technical issues quickly.

 

Travel and Work in Case of Repair

All labour, parts & travel are included including laser service in both TroCare Standard and Premium.

 

Software Update

Depending on your service package,  different software updates are provided.

Annual service: Software will be updated, excluding upgrades to new software versions

Trocare standard and premium: Priority software updates including upgrades to new software versions

Annual Service

The mandatory annual service is performed in accordance with the equipment maintenance plan. It comprises of cleaning, adjustment of the laser and of the table and exchange of the filters if required, among other things. All key components that contribute significantly to optimising the performance of the device and achieving the best results are tested and serviced. The annual service can also be booked separately and independently from a TroCare package.

Some occasional and very low-volume laser users, for whom downtime is less of a concern, may wish to opt out of a Trocare plan and instead ensure an annual service of their laser system.


 

Available for new devices as well as used lasers

TroCare protection packages can be taken out upon purchase of a new device or alternatively at a later time, after mandatory examination of the condition of the device. Good maintenance ensures long service life and excellent performance – this is why we recommend TroCare from the very beginning.


Frequently Asked Questions

 

How is Trotec’s service organised?

“All from one source” – the key to maximum customer satisfaction. Trotec develops, manufactures and services its systems by itself. Service employees are continuously trained, use their own technical service areas and the latest IT and efficient logistical systems to optimally support you and ensure your success.

 

When can I choose a TroCare protection package?

You can take out a protection package directly when purchasing your laser system, or at a later time. If you decide to take out a package later on, your device will first be checked prior to commencement of the TroCare contract. This check can also be done as part of a Trotec service tour, which is particularly cost-efficient.

 

Why do I need annual service?

Like a car, your laser system should be tested and adjusted at least once a year to continue to deliver optimal results and to ensure a long service life.

Download our technical services brochure

For more information about the technical services available for customers in the United Kingdom and Ireland, download our brand new technical services brochure today. 

Download brochure

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