7 expert tips for starting a laser business

Your start in the laser business!

Published on: 09/02/2020

One question that all business starters contemplate: What are the steps I need to take to make my laser business work? 7 of our Trotec experts give you their personal tips for starting a successful laser business.


Tip 1: Plan the start of your business in small steps

Andreas Penz
Managing Director
Developed and built the first Trotec Laser in 1996. Visionary in the laser industry.

“Differentiate yourself! Implementing a business idea is an exciting, challenging journey. In my view, every business founder should plan this journey well. Define your vision and at least have a good idea of what your first two milestones will be. In my view, it’s extremely important to: Always differentiate yourself from your competitors. How do you do that? In the best case scenario, you do this with an innovative product idea. Solve a “problem” in your customer group that nobody else has solved well to date. Or differentiate your business by means of a very specific service portfolio. Communicate your “unique selling points” simply and clearly so that they become your company’s DNA. The key question is: Why should the customer buy from you and not from your competitors? If you can clearly and simply answer this question, then you’re on the right track.”

Tip 2: In the laser business, just like all other industries, it’s all about the customer

Peter Kratky
Managing Director
Passionate sales professional with an eye for the essentials

“Always listen to your customers! You won’t always hear positive things. But use the criticisms, learn from them and constructively transform them into something positive. Adjust your sales strategy and the associated measures, and always remain flexible. You can only come to understand what your clients really want if you have an active dialogue with your potential customers. Knowing exactly what your customers expect of you and meeting those expectations is the key to success. That’s how you create real customer benefits.”

Tip 3: Don’t be afraid of laser technology

Franz Gruber
Head of Technical Services
Solves customer problems on the phone, online or in person.

“Don’t be afraid of technology! The training you receive during installation means that you are well prepared to start your business, and then it’s “learn as you go by doing!”. The better you know your laser and the application technology, the faster, more efficient and more cost-effective your production will be. Trotec support you in gaining this competitive advantage with various training courses and tutorials. Our lasers are robust, low-maintenance and easy to service. Take care of your laser and always check the mirrors, lenses and air vents daily, and clean them if necessary. With the Trotec Protection Plan & Service package, you don’t have to worry about maintenance costs and you can extend the warranty of your laser machine for up to 10 years.”

Tip 4: Just start lasering and start your laser business with creativity

Denise Kaiserseder
Laser Application Technician
Develops and designs laser samples with lots of attention to detail.

“Laser away! You have an idea, you know which products you want to offer – so it's time to "get close" with your laser. Be creative and don’t be afraid of doing something wrong. This often results in realising new concepts and finding new ways of working. Design ideas and graphic templates can be found in the Trotec DIY gallery (https://www.troteclaser.com/en-au/knowledge/do-it-yourself-samples/) or on various online platforms, such as Thingiverse, Pinterest or Facebook. Our Trotec JobControl® laser software offers you numerous practical functions: Thanks to the material parameter settings that have been tested and supplied by Trotec, you don’t have to search for a long time to find the right laser settings, and the JobTimeCalculator even calculates the laser time for you in advance. This is a real benefit in calculating job times and assisting with pricing.”

Tip 5: Make clever calculations and master your start-up

Petra Berger
Product Marketing Manager Engraving
Responsible for marketing the “Speedys” with a lot of style and creativity

“Make clever calculations! When first starting out with your business, it can be difficult to know how to price the laser time. $2.00 per minute of laser processing time is a common calculation basis to begin with. Start with simple products. Personalise picture frames, glasses or wooden spoons. My visit to IKEA in 2017, where I was able to observe the effect of laser personalisation for end users showed clearly that personalisation using the laser turns ordinary everyday objects into something special – this often increases the selling price many times over.”

Tip 6: Use digital marketing opportunities for your business

Julia Weidinger
Online Marketing Manager
SEO, PPC & CRO – she masters every aspect of online marketing

“Invest in online marketing! A good web presence is a company’s business card in todays world. If you sell your products online, rely on a respectable shop solution. Make sure that your customers know how to find you – search engine optimisation, inbound marketing, paid advertising and content marketing are the key issues that you should cover. Ask yourself, which channels can I use to best reach my customers? Wherever it is that your customers do their research, is where they should be able to find you quickly and easily.”

Tip 7: Gain regular customers with good service

Thomas Weber
Sales Manager DACH Trotec Consumables.
Entrepreneur with over 30 years of experience in sales and the engraving industry.

“Take care of your customers! In my opinion, excellent customer service is the key to success. As banal as it sounds, it is the “supreme discipline”: Treat your customers well. I’m not talking about offering drinks and snacks. Give honest and fair advice, for the benefit of the customer. Excel with good reachability and boast an excellent response time. It will pay off; these customers will become your regular customers and recommend you in droves.”


Here’s a summary of our 7 tips for starting your laser business:

  1. Plan the start of your business in small steps
  2. In the laser business, just like all other industries, it’s all about the customer
  3. Don’t be afraid of laser technology
  4. Just start lasering and start your laser business with creativity
  5. Make clever calculations and master your start-up
  6. Use digital marketing opportunities for your business
  7. Gain regular customers with good service
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