Technical Support / Service Engineer
Where I work:
Trotec Laser UK (Washington)
Been with Trotec since:
My personal work motto:
"Don't worry about it, tech will fix it!"
How I would describe my job...
I work on the service tech desk with my colleagues, together we help our customers diagnose problems with their laser machines. Typically, I would connect to the customer's PC via TeamViewer to solve an issue.
Alongside this, I carry out machine services/retrofits/upgrades such as upgrading to JC Vision and temperature sensor kits.
I spend most of my day...
...helping others fix their laser machine or servicing laser machines in our workshop
"As I work with Simon 1 (ST1) and Simon 2 (ST2) we had discussed changing my name to Simon 3 (ST3) as an inside office joke."- A funny anecdote from my work life - John Dobinson -
The coolest thing about my job is...
I get to play with lasers!
The thing I love most about Trotec is...
Every day is a school day, I'm always learning and people are always willing to help out.
Something about me...
I am a tech geek and an avid gamer, mostly PC. I have my own custom built gaming PC, and have recently invested in an Oculus Rift (Virtual Reality headset). Other than gaming, I enjoy relaxing at home with my girlfriend and our dog.