technical support john dobinson

Don't Worry About It,
Tech Will Fix It!

John Dobinson
Technical Support / Service Engineer

Published on: 10/12/2017 Author: Trotec Laser UK

Profile: John Dobinson

My job:
Technical Support / Service Engineer

Where I work:
Trotec Laser UK (Washington)

Been with Trotec since: 
April, 2017

My personal work motto: 
"Don't worry about it, tech will fix it!"


How I would describe my job...

I work on the service tech desk with my colleagues, together we help our customers diagnose problems with their laser machines. Typically, I would connect to the customer's PC via TeamViewer to solve an issue.
Alongside this, I carry out machine services/retrofits/upgrades such as upgrading to JC Vision and temperature sensor kits.

I spend most of my day...

...helping others fix their laser machine or servicing laser machines in our workshop

"As I work with Simon 1 (ST1) and Simon 2 (ST2) we had discussed changing my name to Simon 3 (ST3) as an inside office joke."
- A funny anecdote from my work life - John Dobinson -

The coolest thing about my job is...

I get to play with lasers!

The thing I love most about Trotec is...

Every day is a school day, I'm always learning and people are always willing to help out.

Something about me...

I am a tech geek and an avid gamer, mostly PC. I have my own custom built gaming PC, and have recently invested in an Oculus Rift (Virtual Reality headset). Other than gaming, I enjoy relaxing at home with my girlfriend and our dog.