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Trotec Laser wins User Experience Award 2009! 

As part of the World Usability Day 2009 for the first time ever innovative companies were rewarded for their excellence in designing products that are uniquely user-friendly. Despite high profile competition, Trotec’s “Just Plug and Ray” Rayjet laser solution came first in the category “Service Engineering”. The key factors for the success were unmatched ease of use in all aspects and its innovative software design.

 

Since 2005 the World Usability Day has been held every second Thursday in November. In a variety of events all around the globe innovative ideas and projects relating to usability are presented, discussed and awarded.

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    Trotec’s “Just plug and Ray” Rayjet solution is the WINNER!  

    Trotec entered the unique “Just Plug and Ray” Rayjet laser solution which includes the Rayjet Commander Software, webpage and training material with its large variety of application videos. This package is not just absolutely unique in the industry it is also increasingly appreciated by a fast growing customer base around the world.

     

     
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    Rayjet = Ease of Use in all aspects 

    The entire Rayjet solution is strictly focused on ease of use and comfortable handling which is especially relevant for laser newcomers. This has been a big task throughout the R&D stage. Every single aspect of the laser, from software handling to maintenance and serviceability has constantly been tested, evaluated and improved. In addition, the comprehensive training DVD and the extensive Rayjet webpage www.rayjetlaser.com provide valuable and easy to understand insights into laser technology, its benefits, as well as specific application advise.

     
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     Unmatched User Experience 

    For the first time this year, products were awarded for uniquely creating an unmatched experience for the user rather than simply providing a range of features. A high profile panel judged the entries from numerous applicants on the basis of clearly defined criteria such as service quality, customer needs and customer perception of the product.